-Subject line should read "P.O.# _____ and artwork from [your company name]"
-The purchase order and artwork should be sent to po@debcosolutions.com
-Any questions or concerns about your order should be directed to customercare@debcosolutions.com

IMPORTANT: E-MAILS RECEIVED WITHOUT IDENTIFICATION WILL BE RETURNED TO SENDER DELAYING THE PRODUCTION TIME.

Using the latest in technology on Macintosh based systems, DEBCO has the latest software versions of Adobe Illustrator (.ai). For all other software, please send files as an encapsulated postscript (.eps) file. Such files are generally acceptable, as long as the file has been exported as an .eps file and not merely renamed as such.
Vector based artwork is required for all Screenprinting methods (with all fonts converted to outlines) and high resolution artwork is required for all 4 Colour Process Printing methods (Computer Generated) (at a minimum of 300 dots per inch at 100% size).
Please supply multicolour files as PMS SPOT colour separations and indicate exact PMS colour numbers. 4 Colour Process files requiring separation are not considered camera ready, and cannot be used for Screenprinting methods.

File Management Requirements
Adobe Illustrator : Files should be saved as Illustrator EPS files and in the native Illustrator 11.0 or earlier format.
In cases in which two different colours are touching (close registration) a 0.5 to 1.0 point trap must exist between the two colours. You must convert all fonts to outlines (lines and curves). For all other software, please send files as an encapsulated postscript (.eps) file. Such files are generally acceptable, as long as the file has been exported as an .eps file and not merely renamed as such.

UNACCEPTABLE ARTWORK

The following are not considered acceptable artwork:
- business cards
- low resolution/low quality photocopies
- four colour process prints
- negative film
- colour transparency film
- GIF files
- embossed/textured images to scan
- coloured bitmaps/tiffs
- images from the web
- text that is smaller than 8 point size

UNACCEPTABLE FILE FORMATS

- Microsoft Word documents
- Power Point presentations

Note: Microsoft Office programs are not graphic programs and are not acceptable file formats

ART RECONSTRUCTION

Debco now offers redrawing of artwork that does not meet our art specifications. Any art sent that is bitmap, tiffs, gifs, jpgs and low resolution vector art, we can redraw the first logo for $55.00(G) and $25.00(G) for each logo after the first.

The turnaround time is approximately 24 hours to have the artwork redrawn. We will inform you upon receipt of your artwork via e-mail if the art does not meet our requirements and will offer to redraw your artwork. When we receive approval via e-mail from you to proceed with the redraw, the process will be put into motion to have your art redrawn.