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URGENT - Product Recall - CU9419


April 13, 2018

Dear Distributor;

Through our longstanding commitment to product quality and social responsibility, Debco Bag Distributors Ltd is voluntarily recalling the Iris Wireless Charger known by the product SKU CU9419. We are collaborating with Health Canada on this recall.

The affected colour is clear/white (only colour available) and would have been purchased by our distributors between February 9, 2018 and April 5, 2018 with the lot numbers DP1986 and DP2035.

HAZARD: In rare instances, the charger will melt and/or smoke posing a burn hazard to consumers.

We ask that you stop using and distributing the wireless charger and return to Debco for proper disposal. Debco will cover the cost of shipping. Health Canada requests that all distributors who sold this item within the affected time period contact their clients and inform them of this voluntary recall.

Debco is happy to offer a full credit once the goods have been returned. The questionnaire attached to this communication must be completed before compensation can be issued.

To guide our partners and any affected parties through this process, Debco has set-up several dedicated contact portals. You may contact us by phone, toll-free, at

1 (844) 730-5005 between the hours of 9:00am and 5:00pm (EST) Monday to Friday. You may also contact us by email at CU9419recall@debcobag.com.

Debco stands resolved in our commitment to our distributor-partners and their clients in this matter. We deeply regret any inconvenience this voluntary recall will cause, and pledge to make amends in the most fair and expedient manner possible.

Sincerely,
Stan Gallen
SENIOR VP OF SALES AND MARKETING

 

PRODUCT RECALL

The supplier of this wireless charger is voluntarily recalling the Iris Wireless charger distributed at/by/ __________________________________.

This recall is being conducted in cooperation with Health Canada. This recall involves the Iris Wireless charger in clear/white identified by product SKU CU9419. The charger may melt and/or emit smoke when overheated, posing a burn hazard to consumers.

If you received one of these wireless chargers, we ask that you stop using it immediately and call the distributor at ____________________ so that they can work with you directly to provide you with details regarding this recall, and provide you with a resolution.

Thank you for your cooperation in this important matter.

 

 

 

Previous Product Recalls CM6531

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