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Please follow the below procedures to ensure proper delivery of your FAST FORWARD order:

SUBMITTING YOUR ORDER:
FAST FORWARD must be noted on your purchase order.
ORDERS must be received by 2:00PM EST and will be shipped the following business day.
Orders received after 2:00PM EST will default to FAST FORWARD service on the following day.

EMAIL purchase orders and artwork to: fastforward@debcosolutions.com

EMAIL address for artwork ONLY: fastforwardart@debcosolutions.com

ARTWORK must be received by 2:00PM EST.
If sending artwork separate from your purchase order, the subject line of your email must contain the following info: Company name, PO #, and FAST FORWARD .

The art requirement is high-resolution vector art that has been created in Adobe Illustrator and saved as an .eps file. PMS colour and number must be provided in email/artwork. Orders submitted by the distributor with errors in text or image and printed will be billed as per catalogue pricing.

Exact REPEAT orders must include previous purchase order or invoice number.

NO PAPER PROOF for FAST FORWARD service. Artwork will be imprinted as submitted. Maximum imprint size and default imprint location will be used unless otherwise noted.

All orders requesting a paper proof, preproduction sample, above maximum quantities available on fast forward service or any decorating methods not available on fast forward service will automatically be changed to a 3 day rush service.

PAPER PROOF and preproduction samples assumed to be waived on fast forward service.

All orders will be imprinted with a ONE colour imprint in ONE standard imprint location ONLY. Please see product pages and click on the ‘Delivery’ tab for maximum quantities available for FAST FORWARD service. Other decorating methods and higher quantities are available for standard delivery.

FAST FORWARD service is subject to STOCK availability. In the event of a stock out you will be contacted with an alternate stock solution. Once a solution is agreed upon, your order will default to FAST FORWARD service on the next business day. Please confirm exact stock and colour availability prior to order placement to avoid stock out delays.

Order will ship by Purolator. No other courier methods will be used. Any other ship method indicated on purchase order will automatically change to Purolatorwithout further notification.

Orders are subject to credit approval. FAST FORWARD is only available to ‘Net 30 day’ customers who are in good credit standing.

Multiple orders for the same item and imprint that exceed maximum quantities will not be accepted.

Orders shipping from Canada to United States are not available for FAST FORWARD service and will automatically be changed to a 3 day rush service.

All orders are considered confirmed at the time they are placed. Cancellation of a confirmed order must be made in writing. Any cancellation after the receipt of an order may be subject to charges for any work-in-progress.

It is understood that customers using FAST FORWARD service agree to the terms and conditions outlined above. Please see website for full Terms and General Information.

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